Privacy Policy

MPN Connect (operated by PT Mitra Pasifik Nusantara) is the data controller of your personal data for the website located at https://connectmpn.com (“Site”).

We have adopted this Privacy Policy to explain what information we collect, how we use it, on what legal bases we process it, and the rights you have. Please read this Policy carefully before using the Site or submitting any personal data.

We care about your privacy and are committed to keeping your information confidential and secure.

Personal information we collect:

1) Device Information (collected automatically)

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we may collect information about the pages you view, referral sources (e.g., search terms, websites), and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

2) Information you provide to us

When you contact us, subscribe, download materials, complete forms, or engage our services, we may collect personal data you provide, such as:

  • Name, organization, job title, email, phone number, city/country;

  • Program-related information (e.g., delegation/company details, areas of interest, travel preferences);

  • Logistics information required to deliver our services (e.g., for visa invitation letters, factory/venue access).

Note: If we ever need to process sensitive or identification data (e.g., passport details for visa invitation support), we will only do so where necessary and lawful, and we will limit collection to what is strictly required.

We do not intentionally collect children’s data and our services are not directed to children.

Why we process your data (purposes) and legal bases:

We process personal data only as needed and in accordance with applicable laws (including GDPR where applicable). Our purposes and legal bases include:

  • Providing and improving the Site (security, diagnostics, analytics):
    Legitimate interests (to operate and secure our Site).

  • Responding to inquiries and providing information you request (contact forms, newsletters):
    Consent (where required) and/or legitimate interests.

  • Performing a contract or pre-contract steps (designing and delivering delegation programs, trade fair visits, industrial visits, incentive travel, B2B meetings):
    Contract.

  • Program logistics and compliance (e.g., issuing invitation letters, coordinating with hosts/venues/trade fairs, risk management):
    Contract, legitimate interests, and where required legal obligation.

  • Marketing communications (updates about programs, fairs, and services):
    Consent (you can withdraw at any time).

  • Legal, regulatory, and security needs (fraud prevention, dispute handling):
    Legal obligation and/or legitimate interests.

You may visit the Site without identifying yourself. If you choose not to provide information that is necessary to deliver certain features or services, you may not be able to use those features.

Cookies and analytics:

We use necessary cookies to make the Site work, and (where applicable) optional cookies/analytics to understand usage and improve performance. You can manage optional cookies via your browser settings or any cookie banner provided on the Site. Some embedded third-party services (e.g., video, maps, analytics) may set their own cookies. For details, see our Cookies notice (if provided) or contact us.

Data sharing and recipients:

We may share personal data with:

  • Service providers/processors assisting in Site hosting, analytics, email delivery, CRM, or customer support—bound by confidentiality and data protection terms.

  • Program partners strictly as needed to deliver services you request (e.g., trade fair organizers, industrial sites, logistics partners, hotels/venues, local coordinators).

  • Authorities or regulators where required by law (e.g., for visa invitation letters or legal requests).

  • Professional advisers (legal, accounting) under duties of confidentiality.

We do not sell your personal data.

International transfers:

Given our operations bridging Indonesia and Germany—and potential partners elsewhere—your data may be transferred to and processed in countries outside your country of residence (including outside the EEA). Where GDPR applies, we implement appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses, or equivalent protections).

Data retention:

We retain personal data only for as long as necessary for the purposes described in this Policy (e.g., the duration of your inquiry, the performance of a contract, or as required by law). When no longer needed, data will be securely deleted or anonymized.

Your rights (GDPR/UK GDPR where applicable):

If you are in the EEA/UK (or similar jurisdictions), you may have the right to:

  • Be informed about our data practices;

  • Access your personal data;

  • Rectify inaccurate or incomplete data;

  • Erase your data (right to be forgotten) in certain cases;

  • Restrict processing in certain cases;

  • Data portability;

  • Object to processing based on legitimate interests and to direct marketing;

  • Not be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local supervisory authority.

Security:

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Links to other websites:

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies.

Legal disclosures:

We may disclose information if required to do so by law, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a request from authorities.

Changes to this Policy:

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.